H2O Water Taxis – Privacy Policy

Last updated: 18 October 2026

1. Who We Are

H2O Water Taxis provides water taxi transfers, private cruises, group transport and related services on Sydney Harbour. This policy applies to our websites at h2otaxis.com.au and h2owatertaxis.com.au, and to enquiries and bookings made through them.

For privacy enquiries, contact info@h2otaxis.com.au or 0482 720 408.

2. Information We Collect

Depending on how you use our services, we may collect:

• Your name, email address, phone number and any business or billing details you provide.
• Booking information, including travel dates and times, pickup and destination locations, passenger numbers, special requirements and booking notes.
• Messages, enquiries, correspondence and records of changes or cancellations.
• Payment status, transaction references and limited payment-related information supplied by our payment provider.
• Technical information such as IP address, device and browser details, pages visited and cookie-related information where collected by the website or enabled analytics tools.

Please avoid including sensitive personal information in booking notes unless it is necessary for us to assess and provide your requested service.

3. How We Collect Information

We collect information when you complete a quick quote or booking form, contact us by phone, email or message, pay for a booking, or interact with our websites. Some technical information may be collected automatically through website functionality, cookies or analytics services.

4. How We Use Your Information

We use personal information to:

• Prepare quotes and manage bookings, transfers, charters and related services.
• Contact you about booking requests, proposals, confirmations, changes, cancellations and service updates by email, phone or SMS.
• Process payments, refunds and outstanding charges in accordance with our Terms & Conditions.
• Coordinate vessels, crew and pickup arrangements and respond to accessibility or safety information you provide.
• Maintain booking records, resolve enquiries or disputes, prevent fraud and meet legal obligations.
• Maintain and improve our website and services and, where permitted, measure advertising or website performance.

5. Booking System and Service Providers

H2O Water Taxis uses a shared booking administration system to manage bookings efficiently. Information entered into H2O booking forms may be transmitted securely to the central booking system operated through WaterTaxi.com.au for administration, scheduling, customer notifications and payment management. Your customer-facing booking communications remain branded as H2O Water Taxis.

We may share information where reasonably necessary with authorised vessel operators and crew, website and hosting providers, booking software providers, payment processors, email and SMS delivery providers, and professional advisers. These providers receive only information relevant to their services, subject to their applicable privacy and security obligations.

We may also disclose information where required or authorised by law, or to protect the safety of passengers and crew.

6. Card Payments

Online card payments and saved-card authorisations are handled through third-party payment processing services, including Stripe where enabled. Payment card details are entered into the payment provider’s secure systems; we do not intend to store full card numbers or card security codes on our website. We may receive transaction identifiers, payment status and limited card information such as card brand and last four digits to administer bookings.

For further details, see Stripe’s Privacy Policy.

7. Cookies and Analytics

Our website may use essential cookies for security, functionality and booking processes. Depending on the services enabled, analytics and advertising technologies may also collect information about how visitors use our website. You can manage cookies through your browser settings, although disabling essential cookies may affect website functionality.

Any optional analytics or advertising tools and any consent controls should reflect the services actually enabled on the live website.

8. Emails, SMS and Marketing

We may send transactional messages relating to your enquiry or booking, including confirmations, payment information, pickup details and changes. Where we send marketing messages, we will do so in accordance with applicable law and provide an appropriate way to opt out. Opting out of marketing does not stop essential booking communications.

9. Storage, Security and Retention

We take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure. Information may be stored in our website, booking administration system, email systems and third-party service platforms.

We retain personal information for as long as reasonably required for providing services, maintaining records, meeting legal or taxation obligations, handling disputes and protecting legitimate business interests. No method of online storage or transmission can be guaranteed completely secure.

10. Overseas Service Providers

Some technology, hosting, communication and payment service providers may store or process information outside Australia. Where this occurs, we take reasonable steps appropriate to the service and applicable law to protect the information.

11. Access, Correction and Privacy Enquiries

You may contact us to request access to personal information we hold about you or ask us to correct inaccurate information. We will respond in accordance with applicable Australian privacy law and may need to verify your identity before acting on a request.

If you have a privacy complaint, please contact us first so we can investigate. You may also find information about Australian privacy rights and complaints at the Office of the Australian Information Commissioner.

12. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, which we encourage you to read.

13. Changes to This Policy

We may update this policy when our practices, services or legal requirements change. The latest version will be published on this page with an updated date.